Operations

Oct 06, 2009
A union representing Colorado grocery workers says members statewide have...
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Oct 06, 2009
Target Corp. said Wednesday it is lowering prices by up to 50% on toys...
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Oct 06, 2009
Winn-Dixie Stores is launching a program that allows customers to earn gas...
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Oct 05, 2009
Baskin-Robbins said Tuesday it has named two additions to the company's...
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Oct 05, 2009
Godiva Chocolatier announced Tuesday the debut of its redesigned Godiva....
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Oct 05, 2009
The National Retail Federation on Tuesday released its 2009 holiday...
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Oct 05, 2009
A survey released Tuesday by Burst Media found that while consumer...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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