Operations

Feb 10, 2009
The majority of shoppers shop at Wal-Mart most often for their health-and-...
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Feb 09, 2009
As part of a continued expansion of its longstanding and well developed...
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Feb 09, 2009
In other supermarket news, Giant Food Stores has enhanced its Gas Extra...
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Feb 09, 2009
As retailers continue to feel the fallout from a dismal holiday season and...
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Feb 09, 2009
The Luxury Institute revealed Tuesday that luxury brands are failing to...
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Feb 09, 2009
Staples said Tuesday that Shira Goodman will become executive VP, human...
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Feb 09, 2009
Starbucks Corp. said Monday that John Culver will become executive VP, and...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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