Operations

Aug 18, 2009
Palm Beach County approved a reworked incentive plan for Office Depot's...
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Aug 18, 2009
Sony Corp. and Best Buy Co. said they are going to sell a multi-room audio...
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Aug 18, 2009
Two-thirds of senior executives in the retail industry expect to see...
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Aug 18, 2009
ShopperTrak’s National Retail Sales Estimate Wednesday reported that year-...
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Aug 18, 2009
Target, in preparation for the key holiday shopping season, expects to...
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Aug 17, 2009
Home-recreation retailer American Sale has selected Knotice’s Concentri...
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Aug 17, 2009
Software-solution provider Retalix said Tuesday that Big Y Foods has...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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