Operations

Dec 04, 2008
The U.S. retail industry cut 91,300 jobs in November, marking the biggest...
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Dec 04, 2008
Rite Aid Corp. announced Thursday that it has appointed Ken Martindale, a...
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Dec 03, 2008
Macy's is putting the finishing touches on a 3D-animated holiday movie...
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Dec 03, 2008
Sears Holdings Corp. said Thursday Michael D. Collins has been named CFO...
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Dec 03, 2008
Target is one of the first retail brands to build an iPhone application....
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Dec 02, 2008
Ace Hardware Corp. has appointed Rick Affolter to serve as VP of finance,...
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Dec 02, 2008
ShopperTrak reported that the start to the critical holiday shopping...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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