Operations

Apr 10, 2008
Walgreens said Hal Rosenbluth, president, Walgreens Health and Wellness...
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Apr 09, 2008
The Children's Place Retail Stores Inc. on Thursday said its general...
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Apr 09, 2008
Dollar General announced that David Bere, who most recently served as...
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Apr 09, 2008
Duane Reade Holdings announced that David D'Arezzo, senior VP and chief...
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Apr 09, 2008
Harrods Ltd. has appointed former Gucci Group director James McArthur to...
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Apr 09, 2008
IKEA said it would no longer offer plastic bags or paper bags in its U.S...
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Apr 09, 2008
Julian C. Day, the chairman and CEO of RadioShack, received compensation...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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