Operations

Mar 16, 2008
DSW announced the appointment of Elaine Eisenman, Joanna Lau and Roger...
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Mar 16, 2008
Kroger has become the first retailer to endorse Shortcuts, a new free...
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Mar 16, 2008
Nordstrom Inc. said Friday it will start offering recyclable shopping bags...
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Mar 16, 2008
Urban Outfitters CEO Glen Senk last week disclosed a series of initiatives...
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Mar 16, 2008
algreen Co., which added its retail health-clinic concept to locations...
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Mar 13, 2008
A story posted Monday on www.chainstoreage.com and carried electronically...
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Mar 13, 2008
Hallmark Cards Inc. will stop online and catalog sales of flowers and...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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