Operations

Jun 26, 2008
The COO of Best Buy International, Kevin Layden, will resign, the company...
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Jun 26, 2008
Charming Shoppes Inc. on Thursday named Alan Rosskamm non-executive...
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Jun 26, 2008
Diedrich Coffee announced that James L. Harris has joined the company as...
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Jun 26, 2008
Governor Charlie Crist of Florida signed legislation this week that...
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Jun 26, 2008
Nielsen is venturing beyond its TV ratings business to supermarkets and...
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Jun 25, 2008
Payless ShoeSource parent Collective Brands Inc. said Wednesday CFO...
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Jun 25, 2008
A&P announced that it will convert the majority of its current...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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