Operations

Feb 24, 2008
Kroger Co. has launched a national internal television network for its...
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Feb 24, 2008
Publix Super Markets topped the list of supermarkets on the...
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Feb 21, 2008
Bruce Dale has resigned as president and CEO of Duckwall-ALCO Stores....
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Feb 21, 2008
Convenience store chain The Pantry, Inc. announced that David M. Zaborski...
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Feb 21, 2008
Starbucks Corp. said on Thursday it would eliminate 600 jobs....
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Feb 19, 2008
Asda Group Ltd. unveiled a $776 million expansion that will create more...
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Feb 19, 2008
Former Dell Inc. CEO Kevin Rollins has been elected to the board of...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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