Operations

Nov 19, 2009
Lowe’s Cos. announced Friday it has promoted Todd I. Woods to senior VP,...
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Nov 19, 2009
The National Retail Federation said Friday it is disappointed in the...
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Nov 19, 2009
Toysrus.com said Friday it has introduced new offerings designed to add...
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Nov 18, 2009
Borders Group said Thursday it has appointed Bill Dandy senior VP,...
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Nov 18, 2009
JobApp Network said Thursday that it has measured results from urban...
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Nov 18, 2009
Petsmart said late Wednesday its profit rose 6% in the third quarter ended...
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Nov 18, 2009
A survey released Thursday by the National Retail Federation found that,...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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