Operations

Sep 05, 2014
Worldwide POS hardware shipments showed a sharp increase in the first half...
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Sep 05, 2014
4R Systems, Inc, a provider of inventory and supply chain services, and...
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Sep 04, 2014
Tiffany & Co. announced that it has named Jill Beraud as an executive...
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Sep 04, 2014
Genesco Inc. recently extended its relationship with EarthLink, with...
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Sep 04, 2014
EBay and Facebook both reportedly experienced technical issues on Sept. 3.
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Sep 04, 2014
Trying to stay competitive with Amazon.com on price may not be the best...
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Sep 04, 2014
Kmart is offering a no-money-down layaway program to members of the Shop...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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