Operations

Jul 09, 2009
A new partnership between online job board Net-Temps and Honesty Online is...
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Jul 09, 2009
A federal judge has given final approval to a $17.5 million settlement of...
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Jul 09, 2009
Whole Foods Market has been ranked at the top of a list of the most...
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Jul 08, 2009
June proved tough for retailers, many of whom posted yet another month of...
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Jul 08, 2009
H-E-B said Wednesday that CFO Martin Otto will take on additional duties...
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Jul 08, 2009
U.S. chain store sales for June 2009 were off 5.1% on a year-over-year...
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Jul 08, 2009
The weak economy and cool, rainy weather that dashed interest in summer...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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