Operations

Dec 01, 2008
One person has been hospitalized after a gunman opened fire inside a Kmart...
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Dec 01, 2008
Sears Holdings Corp. reported Tuesday that third-quarter results showed...
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Dec 01, 2008
Stein Mart Inc. announced Tuesday it has appointed David H. Stovall, Jr....
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Dec 01, 2008
Tiffany & Co. announced Tuesday it has offered voluntary-retirement...
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Dec 01, 2008
Wal-Mart Stores, Inc. announced Tuesday it has established a partnership...
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Nov 30, 2008
Coyote Management, L.P. CEO Michael Rulli has acquired president Robert...
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Nov 30, 2008
Meijer is rewarding holiday shoppers with a bonus of up to 20% off their...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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