Operations

May 31, 2009
Wal-Mart Stores has won preliminary court approval to pay as much as $85...
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May 31, 2009
Boston Market Corp. has a new CEO. The chain appointed F. Lane Cardwell Jr...
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May 28, 2009
Target Corp. shareholders on Thursday rejected an alternate slate of...
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May 28, 2009
As King Soopers employees remain deadlocked with the grocer regarding...
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May 28, 2009
Following its announcement to eliminate 5,700 jobs across its operations...
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May 27, 2009
CVS/pharmacy announced Thursday it has introduced a new online “Clip and...
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May 27, 2009
Charles Conaway, former Kmart chief, is returning to the witness stand on...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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